Nov 24, 2022
As an experienced entrepreneur, GQ Fu has founded and co-founded five companies. He is the CEO of LTVplus, a business that offers customer service outsourcing for ecommerce brands to increase their lifetime customer value. Most recently, GQ started Recover Payments and UberQA to solve other problems for digital brands. In addition to his startups, he hosts the How We Solve Podcast.
In this episode…
Most online shoppers have had negative digital customer service
experiences at some point. Companies need to take these instances
more seriously because a bad experience can lead to a poor
word-of-mouth reputation and lower customer retention rates. Just
as inadequate customer service can result in adverse consequences,
outstanding customer service can often bolster the success of a
business.
As an experienced entrepreneur, GQ Fu had his own subpar
experiences in digital customer service, so he started LTVplus to
solve this issue by outsourcing world-class customer service
specifically for ecommerce brands. The results have been
significant for his clients. Now he’s here to explain the benefits
and value of implementing this service into your ecommerce
platform.
Guillaume Le Tual interviews GQ Fu, the Co-founder and CEO of
LTVplus, to talk about how live chat customer service positively
impacts the success of ecommerce brands. They go through the common
pain points and benefits of the service. They also touch on
chatbots, customer lifetime value, and the overlooked benefits of
down-selling customers.